Zinzin

brand positioning

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Tech Company Naming: Get your SaaS in gear 

C'mon get SasSsy

At Zinzin, we love to name drop. Especially, when it’s a name we created for our fabulous client, Antimatter, doing sassy new things in the world of software as a service (SaaS).

That’s right; we said it: sassy.

Let’s take a look at two seemingly unconnected dots: the B2B SaaS infrastructure company, Antimatter, and why the word “sassy” is more than our attempt at being cute with SaaS. Zinzin believes both characteristics — serious and sassy — can successfully co-exist in a name when it maps true to its brand positioning.

Aside: We freely admit that we love to play with language. It’s part of Zinzin’s naming process. And it’s often how Zinzin brains make the most unlikely creative connections for our clients.

And now, back to Antimatter

As stated on their website, “Antimatter is an infrastructure service for B2B SaaS that fundamentally solves data security and privacy requirements.”

Global customer data and privacy is on the line. How to store that data, how it’s accessed and by whom is more complex than ever. Therefore, Antimatter takes a fundamentally different approach. In an oversimplified nutshell, it’s a comprehensive solution that seamlessly slides into a company’s existing cloud.

Antimatter CEO and co-founder, Andrew Krioukov, says it best:

Antimatter is fundamentally rethinking today’s product infrastructures to provide complete data control while keeping the agility and economics of the cloud. We foresee a near-future where customers always retain control over their data, and SaaS companies won’t need or have access to plaintext customer data.

For a deeper dive into Zinzin’s naming work on this cool project, check out our Antimatter case study.

Antimatter: three brand positioning concepts

The In-Between Place

Antimatter provides customers control-at-a-distance in a liminal space outside of time and place. Metaphorically, it’s like a subatomic realm or quantum entanglement. Another metaphor is a benevolent parasite, or the beneficial bacteria of the gut microbiome: it invisibly slides underneath a SaaS vendor’s existing product without modifications. You can’t see it, but you know it’s there, working its magic. Thereby, this “magic” is about a state of being, and flows seamlessly into the next concept.

Omniscience / Stealth

Antimatter should feel more like ninjas rather than an army or giant fortress. It is aware and vigilant. People rest well knowing it’s always taking care of them in the background. It is like Q from James Bond; Alfred Pennyworth, Batman’s butler; or the real hero behind the hero in Star Wars, Yoda. All are calm, wise people behind the scenes of the hero, but without them the hero would tank. A key attribute of this stealth Ninja guardian is absolute, unwavering confidence, which leads naturally to the next concept.

Confidence

Antimatter empowers people, because it instills confidence instead of fear. This is a very different approach to security than the status quo. Antimatter is something people can absolutely rely on. It sells confidence to SaaS companies, then SaaS customers will feel that too. Once this confidence about total security has permeated all of tech, issues of “privacy” and “security” will fade into the background and become part of the collective unconscious.

Do both serious & sassy map to Antimatter’s brand positions?

serious (adjective)

  1. (of a subject, state, or activity) demanding careful consideration or application.
  2. acting or speaking sincerely and in earnest, rather than in a joking or halfhearted manner.
  3. significant or worrying because of possible danger or risk; not slight or negligible.
  4. substantial in terms of size, number, or quality.

sassy (adjective)

  1. lively, bold, and full of spirit; cheeky.

Source: Oxford English Dictionary

Sassy sign

More on sassy

Here’s a great article on NPR’s Code Switch called, “How ‘Sassy’ Came To Mean Something Both Sweet And Sour.” Tonya Ballard Brown writes about the origin and evolution of the word “sassy,” especially in historical relation to race and gender identity.

But can a company, product, or service be sassy or have sassy characteristics? That, Zinzin friends, is a question for the brand positioning.

Is Antimatter sassy?

In the case of Antimatter, we think it’s definitely a company and service that’s lively and full of spirit. The brains behind Antimatter know that they’ve made the impossible possible. Moreover, they identified a complex challenge and found a way to solve it. Aside from plain ol’ genius, it takes a lively spirit to push that dream onward.

Is the name Antimatter also cheeky? And does that cheekiness map to the brand positioning? Yes and yes! To be cheeky is to be bold. To be bold is to be confident and courageous. Antimatter set out to shift a paradigm to pave a new way for people to retain control over their own data. Therefore, that maps to confidence in the brand positioning.

The takeaway

Zinzin thinks Antimatter is a great example of a tech company with some serious SaaS. The company, bold, lively, and confident, chose an evocative new name that stands out from the crowd. It’s future-forward. It’s even fun. While the work they do is groundbreaking (serious) for data security worldwide, Antimatter understands the value of being lively and bold (sassy). Cheers to you, Antimatter.

So, tech companies, the next time you think about naming or renaming your company, product or service, always remember: all work and no sass make for a very dull brand.

C’mon — get SaaSsy!

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Five steps to avoid defining an empty set in your brand positioning

Venn diagram - those who get it - those who do not get it
Image: Dave Walker, The Cartoon Blog

The brand positioning challenge

When naming, it’s tempting to create a well-defined, buttoned-down brand position. You may be rigidly specific down to the smallest detail. This positioning stance is often the outgrowth of a process in which competing client factions allow too many cooks in the kitchen.  These “cooks” often dictate an overwhelming number of positioning “requirements” to satisfy each faction. This is a dangerous practice. It can lead to the creation of an empty set. Conflicting “rules” cancel each other out. They leave a hollow space where no possible name can exist. Here’s an example, exaggerated to make a point:

Venn diagram - empty set brand positioning

A common pitfall

In the search for a perfect name, beware of this demon when it rears its ugly head — you or your team members declare, “I’ll know it when I see it.” This is the kiss of death for a naming project. It’s highly likely your team is dealing with the impossible outcome of an empty set, or the wrong filters are in place, or both.

In this situation, you could consider every word in the English language (UPDATE: officially 1,066,095.9 as of August 16, 2021) as a potential name for your new company or product. You could even consider another million invented or compound names. But you could still never “know it when you see it.” There’s a simple reason for this. No name can satisfy a brand positioning framework that defines an empty set. This situation is the cause of most abandoned naming attempts.

Adjust your approach

The first thing to do is to make sure you have no contradictions in the brand positioning. No name can satisfy all requirements. For instance, here’s an example of an empty set — “invented abstraction with no prior meanings that evokes our brand positioning, is memorable, and helps tell our unique story.” Another example might be — “available for global trademark, exact match.com domain, one syllable, five letters maximum, easily understood and pronounceable in eastern as well as western languages, yet a common word that closely describes our brand position in our industry.”

Time to order up a new dictionary, a new language, or a new parallel universe. The first step toward recovery is to recognize that you have a problem. Then make changes in your approach.

Here are five steps to free yourself from the prison of empty-set brand positioning:

  1. Resist the urge to box your brand into a corner. Create a cloud of positioning attributes and know your fundamental story. Don’t try to describe every little detail of the positioning, then expect to find a name that aligns with all of them. You won’t.
  2. Map to, reinforce, and inform your brand positioning. It’s a two-way street — brand positioning leads to a name, but the perfect name also influences the brand positioning moving forward. For example, a similar brand positioning could have led to the names Yahoo! and Excite. But the brand positioning that came after the names was very different. In the former, the brand positioning was powerful with great marketing legs for years to come. In the latter, it was a conforming derivative long since out of business.
  3. Open your minds to metaphor. Avoid merely describing your brand position with a descriptive or experiential name. Instead, consider a highly-memorable evocative name that differentiates your brand from your competitors. Your name should demonstrate your brand positioning rather than explain it. The key is to move beyond the literal and into the metaphorical. Think Amazon, Virgin, Twitter, Coach, Caterpillar, Yahoo!, Oracle, Apple. That’s not to say that great invented or experiential names aren’t out there. They’re just few and far between. You have to work extra hard to identify them.
  4. Evaluate names like a Socratic dialog, not an exercise in democracy. Resist the urge to let everyone on your naming team, or your company, vote on the final name. Nobody’s first choice will survive. The “winning” name will be the one that is most people’s third choice. It’s the one nobody loves, but everyone can “live with.” Great brands are not created from a shrug of the shoulders. A vigorous debate is beneficial. It’s even sometimes necessary to create a powerful name. If half the team loves a name and half the team hates it, you’re in a much better place than if you have immediate consensus one way or the other. When you adopt an amazing name, no matter how contentious the process may have been, the naysayers will eventually embrace it. They always do. It takes some people longer to understand the power of a truly different and memorable name.
  5. Consider hiring a naming agency (even if it’s not Zinzin). If you are stuck in your naming process, you will likely benefit by hiring a naming agency to come in with a fresh perspective. A naming agency can also help your team see name development and brand positioning in a new light. There is a (darker) flip side you can pursue: take a short list of names to a focus group or other uninformed outside agent to solicit opinions. This will almost guarantee that the most unique and powerful names will be killed off. Whereas, the weakest, most typical or conformist names will be celebrated. This is especially damning, of course, when you attempt to position your brand as bold, adventurous, and fiercely independent.

Transcend the “empty set” conundrum

During your naming project, you will generate –> iterate –> regenerate –> and reiterate the name development process. Keep the above five steps in mind. At each step, continue to be sure that you have not defined an empty set. If you have, you’ll never find the perfect name. You wouldn’t know it if you saw it.

Cautionary tale: Krafting a failed name: Mondelez, or how not to do corporate rebranding.